Shipping policy

📦 SHIPPING & DELIVERY POLICY

(MOODSOLE.COM)
Last updated: 08-02-2026

MOODSOLE is a premium sneakers and lifestyle accessories brand operated by MyBlackTree India Private Limited. We are committed to delivering authentic products with reliable shipping and transparent timelines.

1. Shipping Locations

We currently ship across India.
International shipping (if applicable) will be clearly mentioned on the product page or during checkout.

2. Order Processing Time

All orders are processed within 1–3 business days after successful payment confirmation.
Orders are not shipped or delivered on Sundays or public holidays.

If we experience a high volume of orders or verification delays, processing may take slightly longer. Customers will be notified via email or SMS in such cases.

3. Estimated Delivery Time

Standard Delivery: 4–7 business days (after dispatch)
Delivery timelines may vary based on:
- Customer location
- Courier partner operations
- Weather conditions or regional restrictions

All delivery timelines shown are estimated and not guaranteed.

4. Shipping Charges

Shipping charges (if applicable) are clearly displayed at checkout before payment.
Any promotional free-shipping offers will be clearly communicated on the website.

5. Order Tracking

Once your order is dispatched, you will receive a tracking number via email/SMS.
Customers can track their shipment using the courier partner’s tracking link.

6. Courier Partners

We ship orders through trusted third-party courier partners to ensure safe and timely delivery.

MOODSOLE is not responsible for delays caused by courier companies, natural events, strikes, or other circumstances beyond our control.

7. Delivery Confirmation

Orders are considered delivered once marked “Delivered” by the courier partner.
Any delivery disputes must be reported within 48 hours of delivery status update.

8. Undelivered / Returned Shipments

Orders may be returned to origin due to:

Incorrect or incomplete address
Customer unavailable at delivery location
Refusal to accept delivery

In such cases:

Re-shipping may incur additional charges, or
Refunds (if applicable) will be processed as per our Refund Policy.

9. Damaged or Missing Packages

If you receive a damaged package or notice missing items:

Contact us within 48 hours of delivery
Provide order ID, photos, and unboxing video (if requested)

Claims raised after this period may not be accepted.

10. Legal Disclaimer

MOODSOLE’s responsibility is limited to dispatching the order within the committed processing time.
Delivery timelines are estimates and depend on third-party logistics providers.